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Retail
Multi-Brand Retail Group
Unified Shopify and Amazon inventory on Zoho and automated payout reconciliation for both channels, eliminating overselling and days of manual settlement matching every month.
58%
reduction in stockout & oversell incidents
Days → Minutes
payout reconciliation time per cycle
The Challenge
Selling the same stock across a Shopify storefront and Amazon marketplace led to regular overselling, manual spreadsheet reconciliation, and canceled orders. On top of that, finance was manually matching Shopify payouts and Amazon settlement reports against Zoho Books line by line every cycle — untangling marketplace fees, refunds, chargebacks, and FX differences by hand, which routinely took days and still left unexplained variances at month-end.
Zoho Products Used
The Solution
Built real-time, two-way stock sync between Zoho, Shopify, and Amazon, with custom Deluge automation handling split shipments and marketplace-specific SKU mapping. Layered on top, a payout reconciliation engine ingests Shopify payout reports and Amazon Settlement Reports automatically, matches each transaction against the corresponding Zoho Books invoice, and auto-categorizes marketplace fees, refunds, chargebacks, and FX adjustments — flagging only the genuine exceptions for human review.
Business Results
- 58% reduction in stockout & oversell incidents
- Shopify and Amazon payout reconciliation cut from days to minutes each cycle
- One inventory count across every channel
- Finance closes the books with fee and refund variances explained automatically, not chased down manually
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